Booking policy & FAQ
What to expect, in plain words.
Everything Square will ask of you at booking, and everything you might want to know before your first visit — in one place, in Kristen's own words.
Your time is deeply valued, and so is mine.

Booking policy
Before you book.
A card is held at booking so checkout is contactless and these terms can be kept fairly for everyone.
01A card at booking+
A valid card is required to book. 50% of your service is charged as a deposit at booking and comes off your total on the day. The rest is contactless at checkout.Afterpay is accepted.
02Cancellations and rescheduling+
Please give at least 24 hours' notice. With notice, your deposit transfers once to a new date. Inside 24 hours, the deposit is not refunded and you may be charged 50% of the scheduled service.Things come up. Reach out — communication is always appreciated.
03No-shows+
A same-day cancellation is treated as a no-show. No-shows are charged 100% of the scheduled service and may result in restricted future bookings.
04Running late+
Arrivals 15 or more minutes late may need to be rescheduled and are treated as a late cancellation.Text if you're on your way — it helps.
05Same-day changes+
Switching services or reducing your booking on the day isn't possible. If you make changes the day of, you're still charged for the original service total.If you're unsure what to book, text before you book.
06Children at appointments+
For the comfort and safety of everyone in the studio, children can't attend appointments. Please plan ahead.
07How far ahead can I book?+
Up to about 60 days out, and no closer than 4 hours before the start time. Same-day openings sometimes appear — text us.
By booking, you agree to these terms.
Your first visit
Good to know.
01Where are you?+
4700 NW 2nd Ave, Suite 103, Boca Raton, FL 33431.Text when you arrive if you can't find the suite.
02What should I arrive with?+
Clean skin with no makeup on the brows or lashes, and no contact lenses for lash services. Arrive a few minutes early — the appointment starts on time.
03Do I need a consultation first?+
No. Consultations happen over the phone or by text, not in the chair. Every appointment starts with a map of your face and the hair you actually have, and we'll tell you if something you've booked isn't the right call.Unsure? Text a photo and we'll tell you what to book.
04Pregnant or breastfeeding?+
Henna brows — yes. Hybrid brow stain — not right now. Lamination, lash lift and lash tint — talk to us. Tell us before you book.
05What's included?+
Acupressure facial massage during processing time for all lash lifts and brow lamination services. Never an add-on.